It is for this reason that sizes and shapes will vary slightly from piece to piece making your piece truly unique.
Are your pieces functional as well as decorative?
Yes they are!
All vessels used for food are glazed with non-toxic food-safe glazes and each vessel used for liquid is checked to see if it is watertight.
What care advice can you give?
Wash your pieces in mild soapy water avoiding any abrasive materials such as a scouring pad.
What is Gold Lustre?
Gold Lustre is a decorative finish applied at 750ºC in a third firing. The lustre we use has 24 carat gold content which gives the piece a beautiful metallic sheen. This metallic content means that the pieces should be handwashed and are not to be used in the microwave nor in the dishwasher... these steps will ensure the longevity of your piece.
Do you take commissions or custom orders?
Yes, we welcome commissions. Whether you are looking for a special gift or a decorative statement piece, we can create something bespoke.
How will my ceramics be packaged and shipped?
All UK orders are carefully wrapped and boxed ensuring safe delivery. We use the Royal Mail 48 hour tracked service. Should you require a speedier delivery please choose Royal Mail Special Delivery Guaranteed option at checkout.
Do you offer Workshops?
Yes, we run workshops on demand for up to 6 people. Any participants over 14 years old can take part if accompanied by an adult. Please contact us directly for more details.
How can I purchase your ceramics?
You can shop directly through our website or visit us in person at any of our events. Some pieces are also available through the retailers "Vigour and Skills" and "Petit Panier".
What is your returns policy?
If your item arrives damaged, please contact us within 7 days with photos so that we can provide either a replacement or a refund. Due to the handmade nature of our work we cannot accept returns for minor variations in shape or glaze.
Can I visit the N H Ceramics by Natalie Haynes studio?
Visits are by appointment only. If you'd like to view a piece in person or discuss a commission, please get in touch to arrange a suitable time.
